Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.
Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The DFB-Fanshop at dfb-fanshop.de accept no responsibility for variances in colour or style due to the settings on the users monitor.
The DFB-Fanshop at dfb-fanshop.de reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:
1. You have ordered the correct size for the product (if applicable)
2. You are aware of the expected delivery dates for the product
3. The desired quantity is correct
4. You have read the Terms and Conditions
When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.
New Customers- If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Existing Customers - If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Please note that the order process of the DFB-Fanshop at dfb-fanshop.de is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel.
If you prefer, you can place your order by telephone.
Call us on the number below - please have your payment details ready.
The Telephone Orders line is available from 8am to 5pm (GMT) / 9am to 6pm (CET) Monday to Friday, and closed at weekends.
UK Standard Delivery - Delivery takes 1-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.
UK Standard delivery is £4.95.
UK Click and Collect
(over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.
NEED IT FASTER?
UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.
We do not offer guaranteed delivery on weekends or public holidays.
Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.
Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
CUSTOMS & DUTY
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.
Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:
3. American Express
We currently accept payment in the following major currencies: Euro, British Pounds Sterling, US Dollars, Australian Dollars, Korean Wong, Chinese Yuan and Japanese Yen.
The DFB-Fanshop at dfb-fanshop.de reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded. Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:
What is the Card Security Number? – Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.
How do I change the currency on the site? – Click the appropriate currency symbol at the top right of the page. When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later. Who are CyberSource? – The DFB-Fanshop at dfb-fanshop.de has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com
Who are CyberSource? – The DFB-Fanshop at dfb-fanshop.de has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com
Do you check for fraudulent cards? – When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The CyberSource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.
Is shopping with The DFB-Fanshop at dfb-fanshop.de safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at dfb-fanshop.de as safe as possible
How do we protect the Buyers Data? – The CyberSource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The DFB-Fanshop at dfb-fanshop.de, they are stored on the CyberSource server in an encrypted format.
Is the transaction Real-Time? – All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to our payment service providers to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.
Can I change my order? – If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.
Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is secure.
We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.
How Secure are You?
As soon as you enter the order process, the information that is transferred between you and us is encrypted using powerful encryption algorithms. Your details are safer with Internet shopping that with traditional mail or phone shopping.
How can I tell if the web site is a secure one?
It is easy to determine if your connection is secure: on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.
How does Encryption work?
All credit card details are encrypted using GlobalSign SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.
What else can I do to ensure my details remain safe?
The second way to ensure you have a secure connection is to look for either the GlobalSign logo or RSA Data Security logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or GlobalSign Inc has issued the certificate.
Who are GlobalSign?
GlobalSign, Inc. is a leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on GlobalSign please visit their web site at http://www.globalsign.co.uk.
What is 'Your Profile'?
When you have registered or have ordered an item from The DFB-Fanshop at dfb-fanshop.de, a profile will have been created for you. The profile has many useful functions which are detailed below:
Personal Details - You can make amendments to this area as necessary, for example if you move house.
Password Settings - We recommend you change your password frequently. To do this, complete the boxes as required. You can also change your password hint questions and answers here.
Address Book - You can add additional addresses to your personal address book - this makes it easy if you wish to have presents sent directly to your friends or family.
Your Preferences - This section gives you the opportunity to opt in or out of receiving information from the DFB-Fanshop at dfb-fanshop.deor our partners. We do not send out emails out very often but they are usually full of not to be missed bargains and latest products!
Order History - This section gives you details of all your past and pending orders with the DFB-Fanshop at dfb-fanshop.deYou can track your order from the moment you place your order, right through until the moment it has been dispatched!
Do I need to create a profile?
From 14/02/2019, the DFB-Fanshop at dfb-fanshop.de is managed by Fanatics. You can browse through the site without setting up a profile. However, even if you have registered your details on previous versions of this site, the first time you purchase an item from us from 14/02/2019 onwards a profile will be set up automatically for you as you will need to enter your email address and a password to successfully place an order. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.
How do I update my personal information?
You have the right to remove your personal information and preferences. In order to do this, please provide us with the following information:
1. Your name;
2. Your postal address; and/or
3. The email address you set up your profile with
Send this request by email to firstname.lastname@example.org or alternatively, contacting us by post at:
Attn: Data Protection Officer,
PO Box 210,
Gift vouchers are not currently sold on or redeemable at the DFB-Fanshop at dfb-fanshop.de.
Promotional Voucher Codes
Occasionally the DFB-Fanshop at dfb-fanshop.de may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers - sign up to our newsletter to stay up to date with current offers and promotions.
Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:
* When more than one promotion is running at the same time – only the highest value offer will be valid. Multiple promotions or offers cannot be used simultaneously.
* Discounts will only be available on order values over the amount stated in the offer.
* Discounts are only valid until the date published.
* Discounts are only redeemable for purchases made on this website (dfb-fanshop.de).
* Discounts are not refundable.
* Only one discount/promotion/offer may be used per customer per transaction.
* We reserve the right to end any discounts, promotion or offer at any time including prior to the advertised end date without notice.
If you have any problems redeeming a promotional voucher code online, please contact our Customer Service team on the numbers below:
Competition Terms and Conditions
Occasionally the DFB-Fanshop at dfb-fanshop.de may run competitions to win prizes such as match tickets, signed merchandise, and many more.
The below terms and conditions will apply to all such competitions.
* Details of the competition (including prizes, how to enter and time limits) will be as published by Fanatics (Germany) GmbH, Greengate, Manchester, M24 1FD, England (the “Promoter”).
* Competitions are open to any person aged 18 years or over except employees and families of The Deutsche Fußball-Bund (DFB) and the Promoter, their respective group companies, agents and anyone else professionally connected with them or this competition.
* Competitions may be entered in the manner published by the Promoter (or by send your name, address and competition details by pre-paid mail to: c/o Fanatics (Germany) GmbH, Greengate, Manchester, M24 1FD, England). Only one entry per person will be accepted.
* Competitions are open for entry from and until the date published by the Promoter. No entries outside this period will be accepted.
* The winner(s) of the competition will be randomly selected from all qualifying entries within 5 calendar days of the closing date and informed within a reasonable period after that date. If a winner cannot be contacted within a reasonable time, or does not notify the Promoter that it accepts the prize within 5 calendar days of being informed, the Promoter reserves the right to either cancel the prize or select an alternative winner.
* Prizes are not transferable to another person and cannot be exchanged for a cash alternative. The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
* If the winner gives their consent, the Promoter may use their name, photograph, video, voice recording and general location to announce the winner of the competition and for publicity and marketing purposes.
* The Promoters decision is final in relation to the competition, and no correspondence will be entered into. The Promoters reserve the right to change or terminate the competition or change these terms and conditions at any time without notice.
* To the maximum extent permitted by law, the Promoters shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize.
*This competition and these terms and conditions are governed by German law and the German courts shall have exclusive jurisdiction over any proceedings relating to them.
Sign up to receive retail emails at dfb-fanshop.de before 2pm (CET) on Friday, 01.03.2019 for the chance to win Germany vs. Serbia Match tickets. Terms & Conditions apply.
The prize is a pair of standard match tickets at Volkswagen arena, Wolfsburg for the Germany vs Serbia fixture on Wednesday 20.03.2019. Kick-off is 8.45pm (CET). The prize does NOT include any contribution towards travel costs or accommodation. The prize has been supplied by Fanatics (Germany) GmbH, Stubbs Mill, Upper Kirby Street, Manchester M4 6FN.
To enter, simply submit your email address in the register now section of the homepage, or alternately tick the consent box to receive information from Fanatics (Germany) GmbH on the register page between 11:00 (CET) on 14.02.19 and 14:00 (CET) on 01.03.19.
This competition is subject to our Competition Terms and Conditions. By entering this competition you agree to those Terms and Conditions.