Terms And Conditions


Responsible for the content:

Fanatics (Germany) GmbH
Poststraße 12-14,
D-20354 Hamburg, Germany

Hotline: +49 (0) 403 033 1099 or +44 (0) 333 414 1467

E-Mail: kundenservice@dfb-fanshop.de

Commercial Register B190591, Charlottenburg (Berlin) District Court
Sales tax identification number: 48/720/03229

Note: The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link http://ec.europa.eu/consumers/odr . We are not obliged to participate in a conciliation procedure and unfortunately can not offer to participate in such a procedure.

Joachim Hilke



1. Scope of Terms

1.1 All deliveries and services that Fanatics (Germany) GmbH provides in connection with the sale and delivery of goods from the DFB Fanshop are made exclusively on the basis of these General Terms and Conditions (GTC).

1.2 Please note that certain provisions of these terms and conditions apply depending on whether You live as a customer in Germany, the EU or outside the EU. Please also see the definitions for "EU" and "non-EU countries" in section 2 below.

1.3 Your Contract for the purchase and delivery of our Products comes about with Fanatics (Germany) GmbH ("Fanatics"). Our registered office is Postraße 12-14, D-20354 Hamburg, Germany. If You have any questions about these Terms and Conditions and any orders You place, You can contact our Customer Service Team using the following contact details:

Customer Service Contact Information:

Telephone: +49 (0) 403 033 1099

+44 (0) 333 414 1467

E-Mail: kundenservice@dfb-fanshop.de

2. Defined Terms

„Contract“ means the contract between You and Fanatics that is concluded when You order a Product through our Website.

„EU“ means every country in the legal area of the European Union.

Non-EU Country“ means any country outside the jurisdiction of the European Union.

Order“ means completion of the Order process as described in Section 4.

Personal Information“ is any information that You provide to us during the ordering process or at registration.

Product“ means one or more products offered for sale on our Website.

Product Description“ means the element on our Website, which provides certain information about a specific Product.

User“ means any visitor to our Website.

We/us“ means Fanatics.

Website“ means the website https://dfb-fanshop.de, including all subpages or any domains that replace them in the future..

You“ means you as a User of our Website in your position as a consumer.

3. Product Information

3.1 All Products are sold according to the respective Product Description on our Website. These may include, but are not limited to, additional terms and conditions regarding estimated delivery dates and times, any warranties, and customer service information for buyers.

3.2 Please note that the Product Description may vary depending on your location and chosen delivery location. We do not guarantee that all Products will be available for international shipping or for each country.

4. Ordering Process

4.1. Please note the following points regarding the conclusion of the Contract:


How do I place an order?

You can place an Order by inputting your Personal Information on our Website as part of the ordering process and follow the onscreen instructions. Your Order will be placed when you click on the „Submit“ button at the end of the Order process.

What are the delivery costs?

The shipping costs will be displayed at the end of the ordering process and before placing your order.

How can I check my order before submitting?

At any time during the ordering process, You have the opportunity to view and review your planned order and to make changes until the Order is placed.

How will my order be confirmed?

We will send You an Order confirmation with the details of the Products You ordered. This Order confirmation does not constitute a legally binding acceptance of your Order.

Which Productswill be delivered?

Your Order refers exclusively to Products listed in our Order confirmation. You will not receive any other Products, such as those that were selected during your Order process, but were deleted by You prior to submitting the legally binding Order.

How do I know that my order has been shipped?

You will receive an email from us as soon as your ordered Products are shipped. If You have ordered more than one Product, we may send it to You individually.

When is my Order legally binding?

Our legally binding acceptance of your order will be made by e-mail to You, in which we confirm the shipment of the Products. If we inform You by e-mail that we do not accept your order (see under point 2.3), no Contract is concluded. Please note in connection with the conclusion of the Contract also your revocation possibilities at section 5.

When will payment for my order be taken?

If You pay by credit card and direct debit, a charge will be made as soon as we send your order.

4.2 We are not obliged to accept your order and shall be entitled to refuse it for the following reasons, among others:

  • We do not have the Product You ordered in stock;
  • We were unable to obtain authorisation for your form of payment;
  • The product description or the indicated price of a Product was faulty; or
  • You violate our terms and conditions (for example, if You are underage and we do not receive confirmation of your legal guardian’s consent.

5. Cancellation

5.1. Withdrawal:

You have the right to withdraw from this Contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which You or a third party named by You, who is not the carrier, has or has taken possession of the last goods. In the case of a Contract for several goods, the period of revocation shall be fourteen days from the day on which the customer or a third party named by him who is not the carrier has taken possession of the last goods of his order.

To exercise your right of withdrawal, You must Fanatics (Germany) GmbH (address Poststraße 12-14, D-20354 Hamburg, Tel: +49 (0)403 033 1099 / +44 (0) 333 414 4167, or e-mail: kundenservice@dfb-fanshop.de by means of a clear statement (e.g. sent by post or e-mail) about your decision to cancel this Contract. The customer can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that You send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

5.2. Consequences of Withdrawal:

If You withdraw from this Contract, we have selected all payments we have received from You, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favourable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this Contract has reached us. For this repayment, we use the same means of payment that You used in the original transaction, unless otherwise agreed with You; In no case will You be charged for this repayment fees. We may refuse to repay You until we have the goods back or until You have provided proof that You have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which You inform us of the cancellation of this Contract. The return address is Greengate, Middleton, Manchester, England, M24 1FD. The deadline is met if You send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Note: excluded from the right of withdrawl.

According to § 312g Abs. 2 BGB are excluded from the right of withdrawal in distance contracts such goods that are not prefabricated and for the manufacture of an individual selection or provision by the consumer is decisive or clearly tailored to the personal needs of the consumer (e.g. jersey with personalisation), audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery, and deliveries of newspapers, periodicals or magazines other than subscription contracts.

The right of revocation does not exist, if the customer is an entrepreneur acc. § 14 BGB is, i. a natural or legal person or partnership with legal capacity who, when entering into the legal transaction, acts in the course of his commercial or independent professional activity.

5.3. Model Withdrawal Form

To exercise your right of withdrawal according to the cancellation policy, You can use the model withdrawal form, which You will find at the end of these terms and conditions. However, You are not required to use the Model Revocation Form.

6. Change or cancel an order

6.1 As soon as You place your order, changes or termination are not possible, except in the case of a revocation (clause 5). If You would like to add Products to your original order, please place an additional order for this.

6.2 If You wish to change your delivery address information, remove Products from your order, or cancel your order completely, please contact our customer service using the communication channels above.

7. What happens if a delivered Productis faulty or damaged?

The statutory warranty rights apply to all Products from the DFB Fanshop. So, if You receive a Product which is faulty, damaged or other than what You ordered, please contact our customer service directly: kundenservice@dfb-fanshop.de

8. Delivery time

Please understand that the delivery times, especially for orders from abroad, are dependent on various factors (such as post offices, customs restrictions, etc.), to which we have only a conditional or no influence. In any case, we make every effort to keep You up to date with the status of your delivery and to deliver the ordered Products to You even if You deliver them abroad within 30 days of the conclusion of the Contract.

In the event that You have received a shipping confirmation from us, but your order is not delivered within the usual delivery time, please contact our customer service. The customer service is also available if You have any questions about our international shipping options..

Depending on stock availability, we may split delivery of your Order into several parts and deliver them separately. You will not be charged extra for this. Occasionally, delivery of your Order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. Delivery may also be delayed due to customs-related processes (such as inspection). We will use reasonable endeavours to inform you promptly of any such delay and will refund all delivery expenses where Products are not delivered within 30 days, within 14 days of this notification.

9. Delivery Costs

9.1 You will receive the necessary information about the delivery costs on our Website before placing an order.

9.2 If You then do not agree with the delivery costs, You can cancel the order process before a Contract is concluded.

9.3 Possible taxes on the delivery costs are subject to the regulations of the country in which You reside.

10. Payment

10.1 Our prices are displayed and your payment will be taken in the currency which you selected on site.

10.2. The shipping costs are shown separately in the order and delivery confirmation.

10.3 All prices in our online shop are gross prices including the legal value added tax and are plus shipping costs.

10.4. Payment is by Sofortüberweisung.de, debit card, Paypal or by credit card.

10.5. Until full payment we remain the owner of the goods.

10.6. In the case of an effective revocation, the reimbursement of the services we receive will be refunded using the same means of payment used in the original transaction. We may refuse to repay You until we have received the goods back or You provide proof that You have returned the goods, whichever is the earlier.


11. Import regulations, taxes and customs for delivery to non-EU countries

11.1 This clause 11 applies exclusively to customers who receive their order in non-EU countries.

11.2 Products delivered to destinations outside the EU may be subject to local taxes or charges, duties, duties or other charges. The recipient of your order is responsible for all formalities (especially customs) and for the importation of the Products and may be required to pay additional costs for international delivery, including import duties, formal duties, taxes, duties and other charges levied outside the EU , The recipient of the goods - not the person placing the order - usually receives a separate request to pay these fees. Therefore, when ordering Products to be delivered to another person, please ensure that they are aware that they will be responsible for these additional costs.

11.3 Such charges are beyond our control, which is why we do not provide any information regarding the application and the actual amount and unfortunately cannot support You. We strongly recommend that You check customs formalities and import fees in a non-EU country before ordering our Products for delivery to the non-EU country. We make every effort to provide You with all the information You may need for custom manufacturing.

11.4 You or the recipient of the Products are deemed to be the importer for all international deliveries of the Products. Therefore, before placing an order, You must ensure that the Products ordered comply with the import regulations of the country and its authorities and that there are no (import) restrictions that could affect the delivery of your order.

11.5 By submitting your order for a delivery to a non-EU country You agree that we act on your behalf as an exporter of the Product and make export declarations in their own name.

11.6 If possible, we or our subcontractors will perform all customs formalities for the recipient of the Products. We or our subcontractors request the payment of the fees from the recipient of the Products in a separate invoice. If necessary, we request information from You regarding customs formalities. You must respond to all requests for information within 5 days of the request. Otherwise, the order will be cancelled and the Products will be returned to our warehouse.


12. Data Protection

All data that You submit to us during the ordering process will be collected, processed and used by us in compliance with the relevant data protection regulations. Our privacy policy applies.

13. Liability

13.1. Fanatics is otherwise liable within the scope of this Contract in the case of legal or contractual liability for the replacement of damages or for the reimbursement of futile expenses caused by the Fanatics, its legal representatives or vicarious agents, in case of intent and gross negligence. In the case of slightly negligent violation of a principal obligation or of a secondary obligation, the breach of which endangers the achievement of the purpose of the Contract or whose fulfilment enables the proper execution of the contract in the first place and on whose observance the customer was entitled to rely ("essential ancillary duty"), the liability of Fanatics limited to contract-typical, foreseeable upon conclusion of contract damage. Fanatics is not liable for the slightly negligent breach of contractual secondary obligations, which do not belong to the essential subsidiary obligations.

13.2. Claims for culpably causing damage to life, limb or health, under the Product Liability Act, because of fraudulent misrepresentation, due to Fanatics‘ guarantee of the condition of the purchased item or for a procurement risk assumed by Fanatics (Germany) GmbH shall remain unaffected.

14. Online Dispute Resolution

The EU Commission offers the possibility of online dispute resolution. The online platform operated by the EU Commission can be reached via the external link http://ec.europa.eu/consumers/odr/.

We declare that we are not willing or obliged to participate in dispute resolution procedures before any consumer arbitration board.

15. Applicable Law and Jurisdiction

15.1. This agreement is exclusively subject to the laws of Germany. UN-Kaufrecht does not apply.

15.2. If the buyer is a merchant within the meaning of the HGB, a legal entity under public law or special fund under public law, has no general place of jurisdiction in Germany or if his domicile or habitual residence is not known at the time the complaint is filed, the exclusive place of jurisdiction for all disputes in connection with the contractual relationship shall be Hamburg.


 Model Withdrawal Form

 (If  You want to cancel the Contract, please fill out this form and send it back.)


 Fanatics (Germany) GmbH

 Poststraße 12-14

 D-20354 Hamburg

 Tel: +49 (0)403 033 1099 or

 +44 (0) 333 414 1467

 or E-Mail: kundenservice@dfb-fanshop.de

 - I / we (*) hereby revoke the Contract of purchase concluded by me / us (*) the following goods (*) / providing the following service (*)

 - Ordered on (*) / received on (*)

 - name of the consumer (s)

 - Signature of the consumer (s) (only when delivered in writing)

 - Date

 (*) Delete as appropriate





1. Scope of Terms

These terms of use include all regulations that you have to observe when visiting and using our website https://dfb-fanshop.de (our “Website").

2. Who we are and how to contact us

https://dfb-fanshop.de is a Website operated by Fanatics (Germany) GmbH ("We"). We are registered in German commercial register at the district court Charlottenburg (Berlin) under HRB 190591 B. Our registered office is: Fanatics (Germany) GmbH, Poststr. 12-14, D-20354 Hamburg, Germany.

You can reach us as follows:


3. Your Consent

By using our Website, you agree to and agree to be bound by these Terms of Use.

If you do not agree to these terms of use, you cannot use our Website.

We recommend keeping a copy of these Terms of Use for future reference.

4. Other Important Conditions

We hereby draw your attention to the following conditions, which also apply to the use of our Website:

4.1 Our Privacy Policy;

4.2 Our Cookie Policy which provides information about the cookies used on our Website;

4.3 In the event that you order one or more products through our Website, our General Terms of Business apply.

5. Changes to these Terms of Use

These Terms of Use may be extended or changed by us from time to time. Please take note of the latest version of these Terms of Use prior to each use of our Website. These terms of use have the status: January 2019.

6. Changes on our Website

We may occasionally adapt our Website to reflect changes to our products and to best meet the needs of our customers. We always try to keep you informed about the most important changes.

7. Restriction of availability

7.1 The use of our Website is free.

7.2 We do not guarantee that our Website will be available at any time and will work properly. We may take our Website or parts of it offline for a variety of reasons. However, we always try to inform you in good time about such restrictions.

7.3 You are responsible for ensuring that all persons who use your Internet connection to visit our Website are aware of these Terms of Use and all other conditions and must comply with them.

7.4 Our Website and the offer thereon are addressed to our customers in Germany. For the retrievability and legality of the content outside Germany, we assume no liability.

8. Protection of your access data

8.1 Handle your access data, in particular your password and sent identification codes, highly confidential and never pass them on to third parties.

8.2 We have the right at any time to block your access data (regardless of whether you have created it yourself or have given it to us) if we have a reasonable suspicion that you violate these Terms of Use.

8.3 Please inform us immediately about the following ways of contact, if you know or at least fear that a third party has been informed of your access data.

9. Use of content on our Website

9.1 We are the owner or licensee of all intellectual property rights in our Website and in the content published on it. These works are protected worldwide by copyright laws and treaties. All these rights are reserved.

9.2 You may print a copy and download excerpts from all pages of our Website for your personal use.

9.3 You may not modify any digital or analog copies of Content that you have printed or downloaded in any way. In addition, you may not use illustrations, photos, video or audio sequences or graphics without an accompanying reference to our rights. You must recognize the copyrights of us and any interested parties at any time.

9.4 You may not use any content on our Website for commercial purposes without obtaining a license from us or our licensors.

9.5 If you print, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website will terminate immediately. Produced copies are then to surrender to us or destroy.

10. Information on our Website

The contents of our Website serve as non-binding information only, which you must check accordingly before use.

Although we strive to keep the information on our Website up to date, we make no warranty, express or implied, that the content on our Website is accurate, complete or current.

11. No liability for linking

Insofar as our Website contains links to other websites and sources provided by third parties, these links are for your information only.

We have no control over the content of these websites or sources and under no circumstances adopt their contents.

12. Content

This Website may contain information and materials uploaded by other users of the Website. This information and materials are not reviewed or approved by us. The views expressed by other users on our Website are those of the user and not of Fanatics Germany GmbH.

If you want to complain about information and materials uploaded by other users, please contact kundenservice@dfb-fanshop.com.

13. Our liability

We do not exclude or limit our liability to you in any way if it violates applicable law.

Please refer to the liability rules relating to product orders on our Website in our General Terms and Conditions.

Please note that we only make our Website available for private use. By using, you agree not to use our Website for commercial or business purposes. We assume no liability for lost profits, business losses or other losses in the context of the business.

14. Use of your personal data

Your personal data will always be processed in accordance with the law and as set out in our Privacy Policy.

15. No liability for viruses or other harmful software

15.1 We do not guarantee that our Website is free of bugs or viruses.

15.2 You are responsible for the IT infrastructure you use to use our Website and should use adequate anti-virus protection.

15.3 It is expressly forbidden to misuse or disturb our Website through the implementation or transmission of malware such as viruses, Trojans, logic bombs or other malicious software. You are also prohibited from gaining unauthorized access to our Website or any of our servers. If you violate applicable law in any way, we will report it to the appropriate law enforcement agencies and, if necessary, provide you with identity information. In any case, you are prohibited from using our Website in the event of such an infringement.

16. Linking to our Website

16.1 You may link to our Website if you do so in a lawful manner and thereby not jeopardize or exploit our reputation.

16.2 You are prohibited from placing links in such a way as to give the impression that we tolerate or endorse foreign content if this is not the case.

16.3 You may not link to our Website from websites that you do not own or are not responsible for.

16.4 You may not use our Website through framing on other websites. A link may only be made on our homepage.

16.5 We reserve the right to revoke the permission regarding a link at any time.

16.6 Should you intend to link or otherwise use content from our Website, please contact us at: kundenservice@dfb-fanshop.de.

17. Applicable Law

German law applies to these Terms and Conditions of Use.

18. Our marks

"FANATICS" is a registered trademark of Fanatics Inc. You may not use this trademark without prior consent, except as provided in these Terms of Use.


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